Customer Care and Vision Systems

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In addition to the hardware and software we can supply, we pride ourselves on delivering top quality support to our customers. This often means same-day site visits. Vision systems can be complicated additions to a production line, so customer service is essential.

Prior to accepting an order we would normally perform trials with various vision systems in our vision laboratory and then deliver a demonstration to the customer. This ensures that our customers are happy with our solutions prior to commissioning.

Upon commissioning we thoroughly test vision systems to try to 'break' them. We are then able to define the final settings and put the vision systems online. We will then train production staff and supervisors/maintenance engineers. By giving our customers training on the vision systems they are able to take 'ownership' of them and feel comfortable in using them.

After initial commissioning we will 'babysit' installed vision systems so that we can see all variations of products that it must cope with. This allows us to tweak settings to their optimum values. This process is very intensive at the start and visits become less frequent as the vision systems reach their full potential.

This dedication to customer service has seen many customers return to us as their preferred vision integrators and recommend us to their suppliers.

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Get in touch with our team today

For more information about any of our products please get in touch with our UK team today on 0 (44) 1926 422043 or drop us a line via our contact form